Customer Loyalty Programs
Getting your customers to tune you in
Product excellence and
superior customer service
Product excellence and superior customer service are the foundations of a successful business. But what if your potential customer doesn’t know you? Or worse, thinks that price is only thing that matters.
Customer incentive programs are the perfect vehicle to drive awareness, or give that customer a reason to give your business a chance.
At EM+I, we help you design a points-based program that awards your customers not only for purchase size and frequency, but for a variety of other key behaviors. These may include adoption of online efficiency tools, new client referrals, or completion of surveys and product quizzes.
Our goal is to deliver results
Our goal is to deliver results, and the best way to do that is to design a program that fully integrates into your larger marketing strategy and culture. A “one-off” or stand-alone incentive program simply won’t do the job. We take time to understand how your business works — and your key objectives — so we can recommend the features that will work for you.
Once the integrated design has been completed, we apply all our other robust capabilities to ensure program success:
- Program management through our sophisticated RewardTrax®, online system,
- A dedicated account management team,
- Thousands of unique reward items,
- Expertly handled rewards fulfillment, and
- In-house customer care.